How to Get a Refund for “Pokémon Scarlet” and “Violet”

Pokémon Scarlet and Violet are glitchfests . In this age of post-launch updates, many games have their fair share of bugs and issues, but at $60, Scarlet and Violet’s issues are bordering on spectacular, they struggle to run other AAA titles like Breath of the Wild and Xenoblade on the same console. Chronicles 3 worked just fine. If you’re thinking about giving up and asking for your money back, you’re not alone.

Now, if you’re a longtime Nintendo fan, you might know that the company doesn’t have a generous return policy . Everything purchased in the online store, according to the company’s policy, is a completed sale and is not refundable. While you can return physical games, Nintendo will not accept any open items, meaning if you’ve played the game, you can’t return it.

Nintendo is so strict about this policy that it warns you to read reviews before purchasing a game. Few companies have a “do your research, idiot” customer service philosophy, but Nintendo is special.

However, the latest Pokémon games are a different story. Nintendo rarely releases games with so many technical issues. While not every game the company promotes is necessarily a winner, Nintendo isn’t known for charging $60 for something possibly unfinished, especially when those games are owned by one of the biggest gaming franchises.

Although bad publicity did not inspire Nintendo to open a dedicated return hotline, there are reports of users getting their money back through customer support. One Redditor made a post on r/pokemon urging all players who felt disappointed with the quality of the latest pokemon games to request a refund. According to Redditor, a Nintendo spokesperson prioritized the case due to the condition of the games, and in doing so ensured that the refund was approved an hour later.

Another user replied to the thread by sharing with their Nintendo rep asking for specific game issues to be exploited in this case. They claim that the rep was aware of the bigger problems, but any additional errors or glitches were helpful in finishing the case. However, perhaps Nintendo of America is the most lenient in this case. One user reports that Nintendo of Europe is “down” and after hours and multiple iterations they are gone with no refund.

How to get a refund for Pokemon Scarlet and Violet

In any case, if you would like a refund, you should contact Nintendo Support. If you live in North America, you can find the Nintendo of America support page here . You have the option to get support, including via online chat, text message or phone call. It appears that many of the anecdotal successes have been with phone support, so it might be worth trying first.

If you are in the US or Canada, you can call 1 (800) 255-3700. If not, you can call 1 (855) 548-4693. If you’d rather try text messaging, send a message to (425) 970-9648.


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