StubHub May Owe You Refunds for Canceled Events in 2020

If you had your StubHub tickets canceled at the start of the pandemic, you are now eligible for a full refund. Although the company suddenly adopted a loan-only refund policy in the midst of the pandemic, now, as a result of the settlement , they must return the money to you promptly – and not change their refund policy without your consent.

Depositing money back into the StubHub money back guarantee

Back in March 2020, StubHub suddenly announced that it would no longer refund consumers for events canceled by the pandemic. Instead, they announced a new policy that offered 120% off canceled events. However, this violated its own “FanProtect Guarantee” return policy, which promised a full refund of ticket prices and ticket fees in the event of canceled events.

As a result, the attorneys general of 10 states and the District of Columbia filed a joint lawsuit on behalf of clients who were unable to claim reimbursement. Shortly thereafter, in May, StubHub announced that it would be carrying out refunds, although it is unclear how many customers were notified or received payments. In any event, the settlement ensures that customers in the United States or Canada who have been denied refunds for tickets purchased before March 25, 2020 or earlier will receive a refund within 60 days of the request. As part of the settlement, the company cannot change its refund policy for purchased tickets unless the buyer agrees to do so.

It is worth noting that this is a strictly return refund. Going forward , StubHub’s refund policy will still be 120% if the event is canceled and not rescheduled.

I have a right. How can I take my money back?

Clients should receive an email from StubHub confirming that they are eligible. (If you haven’t received it, you can confirm by contacting the company at 866-788-2482.)

According to , a new “request cash back” button is available in your online or in-app StubHub wallet. To get a refund, find the “profile tab” when you sign in, select “My Center”, then toggle “Stubhub Wallet” on the left side of the page and you will see the “Cash Back” option next to your credit.


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