How to Get a Refund If Yours Is One of 5.4 Million Recalled Steamers
Of course, using any type of heat tool is fraught with user error and injury. But for people with recently recalled 5.4 million portable garment steamers , their chances of getting burned were even higher. Here’s what you need to know about a recall, including how to get a refund.
Which steamers are being called?
If you have a portable garment steamer, you should check the production details. This is because approximately 5.4 million units of the Joy / JM branded My Little Steamer and My Little Steamer Go Mini have been recalled due to their tendency to “push, spray or leak hot water during use, which poses a serious burn hazard. for consumers, ” according to the Consumer Product Safety Commission (CPSC) .
Both steamers are manufactured by HSN, formerly known as the Home Shopping Network and previously known as the Home Shopping Club. But in addition to being sold on HSN and HSN.com, the recalled steamers since January have also been sold in stores across the country, as well as online at various retail stores including Amazon, Target, Bed Bath & Beyond, Walmart and Lowes. 2002 to December 2020
Steamers cost from $ 10 to $ 30, individually, and 20 to $ 50 in the combined sets and were of different colors, including black, white, red, violet and cyan. They were manufactured in China and imported by Ingenious Designs LLC of Ronkonkoma, NY, a subsidiary of HSN, wholly owned since 1999.
At the moment, HSN has received 227 reports of spraying or leaking hot water from ships, 106 of which were reports of burn injuries, including eight second-degree burns and six third-degree burns.
How to get money back for a faulty steamer
Anyone who owns one of the recalled Portable Garment Steamers should stop using it immediately. Those who purchased their units between January 2018 and December 2020 are eligible for a full refund, and those who purchased their steamers between January 2015 and December 2017 are eligible for a partial refund. Owners of steamers purchased before January 2015 are eligible for a coupon.
Regardless of which category you fall into, you need to contact HSN for specific instructions on how to get a refund or voucher. You can do this by calling HSN at 855-654-0942 between 9:00 AM and 9:00 PM ET, Monday through Friday, or by visiting www.SteamerRecallSettlement.com or the HSN website , then clicking Feedback Information …