How to Get a Refund for a Revoked Peloton Tread
While 2021 was a great year for Peloton’s earnings – including the publication of their $ 1 billion first quarter – it was not so good in terms of security. It all started in February, when Consumer Product Safety Commission (CPSC) has received a report about the fact that a child of three was a “serious head injury” after the accident at one of their treadmills, and a month later was followed by the report, which referred to another The Peloton treadmill model with the death of a child.
After spending April resisting the CPSC’s request to recall its Tread + treadmill, Peloton backed down, announcing a voluntary recall of both treadmill products that were reportedly causing injuries. Here’s how to find out if your review is included in a review, and if so, how to get a refund.
Which treadmills are included in the recall?
There are two models associated with the Peloton treadmill recall: The Tread and the Tread + . Here are the features of each recalled product:
Gait
- Model Number : TR02 (Printed on a black sticker located on the end cap at the front of the treadmill deck)
- Reason for recall : The treadmill’s touchscreen may come off and fall, resulting in injury to consumers.
- Injuries / Deaths : No injuries were reported in the US, but minor injuries such as abrasions, minor cuts and bruises have been reported in Canada and the UK.
- Withdrawn units: about 1,050 in the US and another 5,400 in Canada.
- Recall number : 21-129
- Sales period : November 2020 to March 2021 through a limited edition by invitation only on onepeloton.com and at Peloton showrooms.
- Cost : $ 2,495
Protector +
- Model Number : TR01 (Printed on a black sticker located on the end cap at the front of the treadmill)
- Reason for recall : Adults, children, pets, and objects may be pulled under the back of the treadmill.
- Injury / Death : Death of one 6-year-old child; 72 additional trauma reports
- Withdrawn units: about 125,000
- Recall number : 21-128
- Sales period : September 2018 to April 2021 online at onepeloton.com and at Peloton showrooms.
- Cost : $ 4295
How to get a refund for a recalled treadmill
If you have one of the recalled treadmills, here’s how you can get your repair refund (available on tread models only), as well as other safety instructions from CPSC:
Gait
- Stop using the summoned treadmill immediately.
- Contact Peloton for a full refund.
- Consumers who don’t want a refund can wait for a free inspection and repair, which will attach the touchscreen to the treadmill to prevent future accidents.
- CPSC and Peloton will provide an update when repair times become available.
Protector +
- Stop using the called Tread + immediately.
- Contact Peloton to receive a full refund by November 6, 2022.
- Customers who return the Tread + after that date will receive a partial refund.
- Consumers who do not want a refund can move the Tread + to a room free of charge (where children or pets cannot access it) by a Peloton representative.
- Peloton is making software improvements to automatically lock Tread + after each use and to prevent unauthorized access by assigning a 4-digit password to unlock Tread +.
How to contact Peloton and CPSC
To reach Peloton, call 844-410-0141 (toll-free) from 9:00 am to 7:00 pm ET Monday through Friday and from 9:00 am to 6:30 pm ET on weekends or at www. onepeloton.com and click Product Reviews at the bottom of the page for more information.
To report a treadmill injury to the CPSC, complete this form on their website .