What to Do If Your IPhone Breaks When Apple Stores Are Closed
To help reduce the spread of the coronavirus, Apple announced last week that it will close all of its stores outside of China until March 27. Since there is no Apple Store, this could pose a problem if your iPhone breaks or your phone (or other Apple device) has already been repaired by Apple prior to the announcement.
To help answer these questions, Apple has posted an FAQ on how things will work during their store closings .
Short version:
- If you need to get your device repaired while the Apple Store closes, you can start the process online .
- If your device is being repaired right now, you can see the status of that repair here .
- If you need to return something, you have 14 days from the time Apple stores in your area reopen to do so. This means that if the stores don’t open before May 1, you have 14 days for that to happen.
Apple’s online support is still working, so if this iPhone repair is software based, you can ask someone to help you do the repair online yourself .