You May Be Eligible for an American Airlines Fuel Surcharge Refund
If you recently booked a British Airways SEA-LHR award ticket through American Airlines, you may be eligible for a refund of your fuel surcharge.
As The Points Guy explains:
The discrepancy appears to be related to the route from Seattle (SEA) to London Heathrow Airport (LHR). British Airways recently slashed the carrier surcharges to $ 65, but it looks like AA was unable to update the new lower rate on its award booking system, instead charging a $ 225 carrier charge.
In other words, some people who used their airlines to book a British Airways SEA-LHR ticket through American Airlines were overcharged.
When Gary Leff of View From the Wing asked American Airlines about the surcharge mismatch, he received an apology and the following response:
Our teams are working on adjusting the amounts now, and of course we are also working on updating our processes to prevent reoccurring errors in the future. In addition, we check our details to identify customers who may have purchased a ticket for the wrong amount, and we will contact them in advance and refund the difference.
It can take several weeks for American to reach all of its customers, so check your SEA-LHR award tickets to see how much you paid as carrier surcharges and if you can expect refunds. (If you have flown SEA-LHR without redeeming awards or miles, this co-pay issue does not apply to you, but you can still check your ticket.)
If you think you are eligible for a fuel premium refund and you are not hearing anything from Americans in the next few weeks, it might be worth reaching out to them. Put it on your calendar now so you don’t forget – and then if you don’t need to contact American, you can always delete the reminder .