Please Do Not Freeze Surface Pro 4 to Fix Screen Flickering

If your Surface Pro 4 starts to crash, you’re not alone. Over a thousand people have reported flickering issues on a Microsoft device to the point of being nearly impossible to use, and some even froze the device to get it working again. One person claims he used 30 minutes after leaving the Surface Pro 4 in the freezer for 10 minutes.

This can be a tempting solution if your only computer suddenly stops working, but leaving the technology in the freezer can lead to all other types of permanent damage. If you’re hoping for an official Surface Pro 4 review from Microsoft, it’s not worth the risk.

The main issue to keep in mind is that internal hardware can freeze even if you wrap the device carefully to keep out moisture. Then, when Surface Pro 4 returns to room temperature, the ice can melt and cause damage inside the device. One forum poster on Super User puts it in particular: “Think of a glass of water, it’s not ‘sweat’ when it’s in the fridge, but you take it on a hot day and it does.”

Another issue is that if you leave Surface Pro 4 in the freezer for too long, it can damage the device’s screen due to freezing crystals on the LCD. If this happens, Microsoft may not be willing to pay for repairs, despite the flashing issue.

As far as an official fix goes, Microsoft hasn’t offered anything special yet. In an official statement to The Verge, the company said it is aware of the issue and is “monitoring the situation closely.” The representative added that if your Surface Pro 4 is flickering, you should contact support.

In the meantime, the company offers display repairs, but it is not cheap. (A device released in 2015 is no longer covered under warranty.) Some customers report that they paid Microsoft $ 800 to repair the screen, although the company’s website lists a price of $ 450.

If enough people report the issue, Microsoft will eventually recall the defective devices (hopefully). For now, hold on tight and please don’t freeze Surface Pro 4.

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