In Fact, Using Your Phone Can Make Things Easier
Who Prefers Phone Calls to Email? Nobody, that’s who. If phone calls from work are a bit of a concern , you are not alone. TrackMaven CEO Allen Gannette also preferred text messages and email to plain old phone calls, but chose to emulate the qualities of more productive people and turn to a verified phone instead of impersonal email.
Talking to customers or customers on the phone can be more rewarding if you’re trying to understand how they really feel about something. It is common knowledge that emotions in texts and emails are difficult to decipher; A 2005 study found that recipients of serious or sarcastic emails were able to determine their tone only 56% of the time.
Gannette became more friendly on the phone, instead responding to emails asking for a phone call. He also kept a list of calls he needed to contact during the week. Result? “I had conversations that week that would have been impossible if I typed alone,” Gannette said.
However, not everything was sunshine and rainbow. Gunnet’s troubles with using the phone as his primary method of communication resulted in a few missed calls, and some calls took longer than email would have been enough. In the end, Gannette merged his call list with his to-do list and found his relationship deepened while he did more. Not bad for a phone call.
What Happened When I Reply “Call Me” To Every Email I Received In A Week | Fast Company