What Happens When Your Bank Loses Cash Deposit
On a Friday morning dog walk, we stopped at the local Chase to get me some cash. I used an ATM on the street, got a receipt confirming my deposit, and went on with my day. At about 4:00 pm, I went to look at my account at Chase for an irrelevant reason and noticed that there was no money there. I did not even consider the possibility of the disappearance of the money deposit from my account. Now what?
My first step was to rummage in my purse and see if I still had the receipt. I usually throw them away right after using the ATM, but this time, miraculously, I tucked a crumpled piece of paper into my wallet. As soon as I confirmed that the deposit had actually happened, and not a vivid but boring dream, I called Chase.
After a few years of waiting, the woman answered, looked at my account and said that they had no record of ever making a deposit. She offered to put me in touch with the Claims Department, which was facing a lot of calls and waiting more than 30 minutes, or I could go to the branch and try to sort it out. I chose option # 2.
The thread had a different story. When I explained the situation to the banker there, she told me that there was some kind of failure at the bank on Friday morning. All ATMs worked, but did not have time to communicate with the bank’s system as a whole. She assured me that the bond should be there by Saturday morning, but she took my information for a claim in case it wasn’t.
Since I was very interested, we also talked about what will happen if the deposit does not appear.
Obviously, sometimes there is a loss of deposits. If I came on a normal day and explained my situation, I would fill out the application form. The bank would also give me a temporary loan for my lost funds.
According to my friendly neighborhood banker, most of the time the problem is most likely related to an ATM connection problem, and in the end it will resolve itself. If it doesn’t, they’ll count all the money at the ATM and probably find my cash.
I thought I was super smart because I still kept the receipt. She said that the receipt made it easier to fill out the documents, and if we have any problems, it will be useful, since it indicates the exact minute I was at the ATM, but the receipt is not needed to file a claim form, and for the most part the process is identical with it, or without him.
I was also somewhat “lucky” because my deposit was in cash. You can find cash by counting money at an ATM. If you’ve lost your Google deposits, there are countless messages and the like from people missing their checking deposits on message boards. When this happens, things get a little more complicated.
It is recommended for them to always keep copies of their receipts before submitting them, because you will be responsible for receiving new ones if they do go missing. Now I tend to deposit checks via my mobile phone, so I have a physical check. If I had to go back to my employer for a replacement, I understand how easier it would be to say “My bank has lost check # 3451” rather than just “give me a new check”. It can also come in handy if the cashier accidentally entered $ 300 instead of $ 3,000 or something. Which, apparently, is also happening.
As for me, an hour later my new banker friend called to inform me that my deposit was in my account. The crisis has been averted.