GetHuman Adds Full Service Concierge to Solve Your Customer Service Issues
The previously mentioned GetHuman has evolved from a simple database of straight lines and codes to bypass the company’s complex voice menus, and now offers a range of services to solve your service problems, including a concierge that you can pay to do for you.
GetHuman updates include many features to help you find real people who can help you with customer service issues. There are several free tools among them, such as a callback function to help you reduce hold times (or better yet, contact a person directly), and an even more extensive database of customer service lines, contact information than ever. leaders and shortcuts to help you navigate to previous menus and to real people who will either solve your problem or send you to someone who can. The site also has step-by-step instructions to help you solve your own problems with or without the company.
The biggest update to GetHuman is their team of “problem solvers” or customer care concierges who can – for a fee, of course – fight for you, depending on the complexity of the problem and the amount of money invested. play. GetHuman says you’ll pay $ 5 to $ 25 for this help, and they can help with services like airline or Uber refunds, problems with social media accounts like Facebook and Twitter (where it’s known to it can be difficult to get a real person to help) and other difficult customer service issues. If you need help contacting someone at your cable or wireless company, or need to dispute bank charges, they can help with these things too.
Of course, whether you just want to take advantage of the free services and information they provide (which we recommend anyway) or pay them to just fix the problem and get rid of it on your behalf is up to you, but whichever you choose, Make sure you weigh the amount of money you will spend on solving the problem versus what you will return to see if it is worth spending the time yourself or outsourcing the problem entirely.