File a Complaint With the FCC to Lower Your Internet Bill

We have said this over and over again, you can often lower your bills simply by asking . If an ISP like Comcast refuses to cooperate, you may have a new way to get your discount: file a complaint with the FCC.

Several internet customers have filed complaints with the FCC about unfair billing practices, Ars Technica notes. While you may have done this before, new Title II rules recently passed by the FCC mitigate these complaints. If you can file convincing evidence with the FCC that your ISP is using unfair billing practices, this complaint will be filed with the regulator and “could lead to investigation and act as a deterrent for the companies we regulate.” … More importantly, this complaint is forwarded to the ISP itself, which has 30 days to respond to both the FCC and you, the customer:

Customers could already complain about billing before the net neutrality order went into effect, but the FCC now has more authority to ensure that they are treated fairly. And ISPs have more reason to take complaints seriously … The FCC forwards complaints to ISPs, and they are required to respond to the commission and the buyer within 30 days.

Of course, this is not a guarantee. Ars continues that the clients they spoke to continued to have severe headaches trying to negotiate a “deal,” and in one instance, the client was still not satisfied and did not take his complaint to the FCC into account. decided. However, this indicates a significant change in how you can handle complaints about your ISP. In the past, if Comcast or Time Warner offered you a shitty deal, there was little you could do but speak up online about it. Now, if you can provide proof that your ISP is giving you the short end of the stick, the FCC can really help you. He may be forcing your ISP to call you and negotiate a better deal, or he may be collecting this complaint to decide whether to investigate. Either way, it looks like consumers finally have a worthy ally when their ISP tries to trick them.

Want a lower Comcast bill? Complain to FCC | Ars Technica


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