Embrace a Little Bit of Pent-up Hostility When Confronting Others
When we have to confront someone else, it is tempting to get rid of any hostility to the point where we completely smooth out our frustration. Flashes are useless, but can help you remember why you are annoyed and defend that feeling.
As the business blog Entrepreneur points out, confrontation is designed to smooth out conflict between two people. If your method of resolving a conflict is to embellish it so much that the other person doesn’t realize it’s a big deal to begin with (or worse, thinks you’re just kidding!), Then nothing really gets resolved. … You are annoyed enough to speak, so act like this:
The only thing worse than a sour facial expression during a confrontation is a smile, which is an insult to the topic under discussion and the person you are smiling at. Confronting people is a serious matter and should be treated accordingly.
How you express hostility, of course, needs to be treated with tact. Don’t be confused, don’t blame the other person for “always” doing it or “never” doing it. Control your seething rage . But don’t take it to the point where no one even knows that you are angry. So nothing will be solved.
How to deal with confrontation at work ”wiki useful Entrepreneur