Simple Phrases to Use for Better Office Interaction
Even if you don’t work for customer support, you can use common customer support phrases to improve working relationships with your coworkers.
A positive and helpful response to colleagues will help you achieve better results. They may even reflect your attitude in their reactions, which makes communication more enjoyable overall. Gregory Chotty has a great list of phrases that you can use in common situations:
- “I am glad to help.” End the conversation with this phrase to make it clear to the interlocutor that you are a resource for him.
- “Great question, I’ll figure it out for you.” Buy yourself the time to find the right answer so that someone is considered a reliable worker. If you want, you can add specifically what you will do to understand the answer.
- “May I ask why this is so?” You can use this question to respectfully deal with a colleague’s complaint or negative review.
- “As much as I would like to help…” When you need to turn down a request, soften the blow by starting with this phrase and ending with the reason (s) why.
Often, the way you speak has the same effect as what you say, so use these friendly phrases to improve your communication at work.
Phrases to Improve Every Customer Service Interaction | Scout help