Apple Can Replace Your IPhone Battery Case for Free
If you notice that your $ 129 Smart Battery Case is struggling to charge your iPhone, or you can’t charge the case as well (or at all), then you have a faulty product on your hands. Apple is aware of these issues and is ready for a replacement, and you only need to jump through one ring to get it.
First, let’s talk about eligibility. Apple’s replacement program only applies to the Smart Battery Case on iPhone XS, iPhone XS Max, and iPhone XR. And the affected cases were fabricated at some point between Jan and Oct 2019. However, Apple does not replace all chassis sold during this period. You will have to bring yours to one of Apple’s Authorized Service Providers or Apple Retail Store for verification. If Apple agrees that your case is defective, it will be replaced free of charge.
While you should probably stop using any Smart Battery Case that won’t charge (either on your own or your iPhone), Apple notes that the case itself won’t damage your much more expensive iPhone. Case problems are not a “security issue,” which I think Apple is saying, “It won’t explode.” However, if you receive a replacement case, you will retain the warranty on the original case. You won’t get any extension or reset with Apple replacement.
To begin your replacement, simply make an appointment at an Apple Retail Store or visit another Authorized Service Provider .