Make Sure Your Google Play Music Subscription Hasn’t Been Canceled
Here’s a bizarre case: A number of people who signed up for Google Play Music many years ago, originally offered by Google for $ 8 a month as part of an early subscription campaign, have mysteriously canceled their accounts. And that’s not what Google was supposedly talking about.
As one (former) subscriber wrote on the google support forums :
I recently noticed that I was getting YouTube ads, and after further investigation, I discovered that my old Play Music subscription ($ 9.99 / month with YouTube Premium included) was no longer recognized. When I open Play Music or YouTube Premium, I can just subscribe to them again.
There is even a subscription fee on my bank statement five days ago, so I have no idea why it disappeared.
For starters, if you’re a Google Play Music subscriber paying any kind of discount for the service, you can check and make sure your subscription is active – and check out a day or so after the next scheduled renewal date, just in case.
And if you find that you no longer have an active subscription, resist the urge to subscribe to a more expensive subscription than the one you had, or to something completely different, such as YouTube Music Premium. Instead, it’s best to contact Google, which can be a daunting task in itself.
You can try the different Contact Us options in Google Pay Help , which can help you connect with a living, breathing person rather than using FAQs. There is also a Help & Feedback option on the sidebar of the main Google Play Music page, which also gives you a Contact Us link for assistance.
You can also just wait and see if Google fixes the problem on its own. A company spokesman recently told Android Police that the company is “aware of this issue” and “is working to fix it.” So, sitting for a few days isn’t the worst option, even if that means you’ll be stuck for a while without your ad-free streaming service.
I would not try to re-subscribe to Google Play Music in the hopes that it will get you back at a discounted price, as it will just create one giant headache and will probably make you skip any fix that Google plans to implement. Either bug them, sit still, or sit still, and then push them when your patience runs out. It sounds like saving $ 2 a month isn’t worth the hassle, but it’s actually the main principle of the problem.