This Phone Call From Google Is Probably a Scam
You probably already know not to respond to a barrage of messages from unfamiliar numbers—it’s getting easier as smartphones come equipped with more robust scam detection and spam prevention features. However, you’re less likely to be suspicious of a call from a contact you know, whether it’s a friend, family member, or organization you do business with.
Scammers know this and take advantage of your trust by using a trick known as caller ID or phone number spoofing . This is an attempt to convince you to provide personal information, such as your bank account number and credentials, or to send them money, or both.
Scammers may pretend to call you from a number you trust.
Caller ID spoofing involves manipulating the contact information displayed on your phone when you receive a call so that the number or name matches the first or last name of someone you know. The mechanics of spoofing a phone number vary , but in the simplest case, scammers only need to know the caller’s number, the recipient’s number, the relationship between the two, and have access to an app that can spoof caller ID.
In one recent example, Reddit users are reporting calls that appear to be from Google based on the name and number displayed on the caller ID. The caller calmly warns the recipient of suspicious activity on their account, such as unauthorized login attempts, and asks for a push notification to verify the details. Another variation of the scam involves someone tricking you into adding your email address as a backup to their Gmail account. Either way, the hackers are trying to get your credentials and break into your account.
There are many more disturbing varieties of phone spoofing, from calls impersonating relatives asking for emergency money to calls impersonating government agencies demanding payment for services. Money transfer scams can also involve spoofing the caller ID to make you think you’re talking to either your bank or federal officials (both are scary, and neither are real).
How to combat caller ID spoofing
You probably won’t be able to completely prevent caller ID spoofing, at least not yet. But you can recognize these scams as they emerge and practice good digital hygiene to minimize the risk of your data being leaked. Avoid sharing your phone number when possible, and minimize the amount of personal information you share online.
As with any scam, triggering strong emotions and creating a sense of urgency are red flags. Scammers may threaten you or pose as a friend or family member in danger to intimidate you into acting quickly. They may also say something that sounds too good to be true. Or warn you of a security issue that needs to be addressed ASAP.
Always be wary of any requests for payment or personal information. It’s safe to assume that reputable organizations, including the IRS, FTC, and Google, won’t call you out of the blue asking for money or credentials. Even if the company’s name or associated number appears on your caller ID, don’t engage in conversation, press any buttons, or provide any information. Hang up immediately and call the person directly using contact information you trust, such as a phone number found on an official website.