Here’s How to Fix a Bug That Causes IPhone Notes to Disappear

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Halloween may be over, but fears continue to haunt some iPhone users who stumbled upon a rather alarming error after accepting the updated iCloud terms. Victims took to social media to report that they had lost all files saved in the Notes app and were looking for answers for a very good reason.

If you’re like me, the Notes app is an essential part of keeping you organized. This allows me to quickly jot down ideas, track assignments, scan important documents, and, as of the iOS 18 update , store any voice memos in a convenient location. Since I also use a MacBook Air, I know these files will be waiting for me on my laptop, so I usually use Notes on all my Apple devices. If my files suddenly disappeared, I’d be a jumbled mess.

Here’s some background: There were no significant changes when the iCloud Terms of Service were last updated on September 16, 2024. According to MacRumors.com , the changes included changing the “Apple ID” to “Apple Account” and adding language that users must agree not to engage in any activities that exploit, harm or threaten minors in any way.

Then, this week, iPhone users were notified that they must now agree to these new Terms and Conditions in order to continue using iCloud, only for some who did to see the contents of their Notes app suddenly disappear , and felt the onset of panic.

If you see your files have disappeared, you’re in luck. There are steps to fix the problem, and it doesn’t require a long, angry call to tech support.

  1. On your iPhone, open the Settings app.

  2. Click on your Apple account settings (the top section where your name and profile picture are).

  3. Scroll down and tap iCloud.

  4. On the next screen, tap Notes. It will be in the “Saved to iCloud” section.

  5. Click the button next to “Sync this iPhone” until it turns green, meaning the feature is enabled. If it’s already green, turn it off and on again.

  6. Open the Notes app and wait a few minutes for your files to be restored from iCloud.

While there is currently no explanation for the cause of the problem, I’m just glad it’s so easy to fix.

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