Delta, Best Buy and Sears Customers May Have Their Personal Information Stolen in a Hack
Hundreds of thousands of online shoppers could have their name, address and credit information stolen by hackers due to the security issue associated with the online customer service software from [24] 7.ai.
Customers shopping online at Delta, Sears, Kmart and Best Buy may have been affected by malware that infected the online chat tool [24] 7.ai between September 26 and October 12, 2017.
[24] 7.ai provides live chat on the sites of these companies. Your information could potentially be compromised even if you did not use the chat tool, but made an online purchase from one of the retailers during this period of time.
At the moment, none of the named companies has confirmed that the information was stolen, only the possibility that it happened is there, according to CNET . Delta went further and said that even if the breach did affect its site, it would only affect a “small group” of customers .
“We have notified law enforcement and are fully cooperating to ensure the protection of our customers and their online safety,” the statement [24] 7.ai said in this regard. “We are confident that the platform is secure and we are working diligently with our clients to determine if any of their information has been accessed.”
Other customers [24] 7.ai include American Express, AT&T, Citi, Farmers Insurance and Hilton. According to CNET , American Express and Farmers confirmed they were not affected by the violation.
Lord & Taylor and Saks Fifth Avenue announced last week that 5 million customers’ credit card numbers had been stolen by a “well-known cybercriminal gang” using software implanted in its cash register systems.