There’s an Official Solution If Your YouTube App Keeps Crashing
If your YouTube app is constantly freezing, you’re not alone. Following complaints from a large number of users, YouTube has officially acknowledged issues with the app, including unresponsive button taps and unexpected shutdowns. These issues appear to affect both the Android and iOS versions of the app.
The good news is that there is a solution. As spotted by 9to5Google , YouTube has updated its initial support page to confirm that the company has fixed all the bugs causing the app to crash and become unstable, and to thank users for their patience. While the issues have affected both the iOS and Android versions of the YouTube app, interestingly, YouTube only provides specific troubleshooting tips for iPhone users.
How to Prevent YouTube Crashes on iPhone
It appears that updating the app isn’t enough to fix the problem. According to YouTube, iPhone users need to completely remove the YouTube app from their devices . To do this, hold the YouTube app icon on the home screen, then select “Delete App.” In the pop-up window, tap “Delete” to remove the app from your iPhone.
Then open the App Store, search for YouTube, and tap the cloud icon to redownload it to your iPhone. You’ll need to sign in to your YouTube account again, but once you do, the app should work as expected.
How to Prevent YouTube Crashes on Android
YouTube doesn’t say what Android users need to do to fix their apps, which suggests that either the company was able to push out a fix through a standard app update or potentially through a server update, the latter of which wouldn’t require any action from the user. Still, if your app is acting up or you want to be on the safe side, you should update your YouTube app to the latest version.
To check if you have the latest version of YouTube, open the App Store, then search for YouTube. If there is a new update, you will be able to do so from the YouTube Play Store page. If you see an Open button, you have the latest version of the software and you don’t need to do anything else.