How to Avoid Being Resold at the Hardware Store
Hardware stores can be a daunting place for the average DIYer. There are so many different types of tools, fasteners, fixtures, paints and adhesives that it can be difficult to distinguish one product claim from another. And then you have to ask yourself: Is the store employee giving you the best and most honest advice? Or are they trying to take advantage of your ignorance to sell you a more expensive option than you really need?
In many large hardware stores, the average employee probably doesn’t have much motivation to get you to buy something in particular. Unlike professions that primarily involve commissions, hardware store employees are usually paid hourly. However, sometimes they promise to receive a bonus if the store achieves its sales goals. And some stores have other performance policies that also increase sales figures, so there is a chance you might still run into some financially motivated advice.
What to do before going to the store
The first thing to do if you’re planning a trip to a home improvement store is Google your project to get at least a basic idea of what you need. Knowing some of the tool names and sizes of materials used will give you an idea of an overly keen salesperson. If the conversation turns to things that are n’t on your list, you can ask more detailed questions about why they recommend them.
In addition to your list of materials, you can come up with answers to any basic questions the employee has. Consider what features are absolutely essential, what some of the things you would like, and how you will use the instrument or device. Preparing for these answers in advance will make it harder to get away from what you want. It also makes it easier to spot when someone is trying to sell you something you didn’t ask for.
Request a comparison
If a sales rep seems to point you to a specific brand, ask why: How does this brand compare to others in terms of quality and durability? In the case of battery-powered tools, ask about battery life, how useful they are for a specific project, or features that make it easier to use compared to similar products. You don’t want to end up with something that breaks 15 minutes after you take it out of the box, but most ordinary craftsmen don’t need the most expensive, top-notch tools. If a sales rep points you to the most expensive version of what you’re looking for, they might resell you.
Or skip the replay altogether
Finally, in some cases, you might miss the seller entirely. If you know what you want, order it online in advance and just pick it up. This allows you to take your time exploring options and get exactly what you need without having to make a decision on the spot.