Apple Will Repair or Refund Your IPhone 11 Unresponsive Screen for Free
Apple is finally doing something about the cryptic iPhone 11 bug that keeps the phone screen unresponsive, and if it affects your device, the fix will be free. The error messages started popping up back in June. Some users requested repairs, while others were waiting for Apple to finally say something about this serious error – which Apple finally did late last week, confirming that it was caused by a faulty display module in iPhone 11 models released between November 2019 and May 2020.
Apple offers free repairs to a small group of users who are having a problem. The company will also reimburse the full cost of repairs to users who installed their screens prior to Apple submitting this repair offer.
These services are free, but users must provide the serial number of their iPhone 11 to prove it was built during the troubled production period. There are also other important restrictions to keep in mind, according to Apple Support:
- Apple may restrict or restrict repairs to the country or region in which the purchase was made.
- This worldwide Apple program does not extend the standard iPhone 11 warranty.
- The program applies to affected iPhone 11 devices for 2 years after the first retail sale of the device.
To get started with a free repair, go to the Apple Support iPhone 11 Display Module Program page. Enter your iPhone’s serial number to see if your phone is eligible for free service (use this guide to find your device’s serial number ), then follow the onscreen instructions to set up a repair. You can choose to have your phone serviced at your local Apple store or certified third-party repair shop, or mail the defective device to Apple.
If you’ve already fixed your phone screen and want a refund, you can file a new claim through Apple Support. You will need to provide a receipt for the repair you paid for. Please note that Apple only covers the cost of screen repairs; any other fixes you paid for are non-refundable.
[ Slash Gear ]