If You Have Anything to Return to LL Bean, Do It Now.
Bought anything from LL Bean last year? Not quite happy with this? Bring it back now. The century-old outdoor catalog seller has changed its famous generous return policy: Before, you could return anything, anytime, without a receipt; You must now keep your receipt and collect your belongings within a year .
According to NPR , the company blames the change on customers who have taken advantage of the lifetime warranty. The company wrote:
“Increasingly, a small but growing number of customers interpret our guarantee well beyond its original intent. Some see it as a lifelong product replacement program, pending reimbursement for badly worn products that have been used for many years. Others require reimbursement for products that were purchased through third parties, such as sales. “
Always an investigative writer, The Boston Globe provides detailed information on garage sale scams and includes photographs of returned items such as gnarled worn-out slippers. The company provided photographs of other earnings that definitely fall into the category of egregious nonsense, such as a children’s ski coat adorned with a three-year lift pass. (Personal note: I buy kids coats from LL Bean every year. Why am I so dumb that I never thought of just returning them to the next size? The level of shade will make you wonder what other golden opportunities you are missing out on if you were just a bit of a big scammer. .)
As you’d expect, customers get angry and take their business elsewhere. But where? REI has long been a favorite of outdoor enthusiasts, and its return policy isroughly the same as LL Bean’s . If you’re looking to spend a little more money, Patagonia seems to offer a generous return policy : “If your item doesn’t work for you, send it back for refund or repair, no problem, anytime,” which implies …. life expectancy? But I believe that this case is those who show greater audacity to test the outer limits “at any time”. Send back your nasty old slippers, see what happens. Because LL Bean, as one Twitter user said, is tired of your shit.