The Secret to Better Reflexive Listening: Use Your Words
Repetition of what they tell you, or so-called “ reflective listening, ” is a great way to show that you really hear what they are saying . However, repeating their exact words like a parrot is not always perfect.
People love good listeners, and the ability to show that you are listening is a valuable skill for your career and social life. Dr. Travis Bradburry, co-author of Emotional Intelligence 2.0 , explains the best way to do this:
When you practice reflective listening, don’t just repeat the speaker’s words to her. Use your words to show that you have learned the information.
Rephrase and reinterpret what they said to make it clear that their words resonate with you and not just come back to them. Sometimes repeating what they say is worse than saying nothing. You can find more listening tips at the link below.
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